URBAN HEALTH PLAN, INC.
Grant: $1,300,000 - Department of Health and Human Services - Feb. 26, 2009
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Award Description: Recovery act health center cluster program
Project Description: The Center had its grand opening ribbon cutting on July 14th 2008. The event had about 200 attendees; we had the privilege of having the Queens Boro President Helen Marshall, Senator Hiram Monserrate, Assemblyman Jose Peralta, and others. The patient flow was changed to fit the community we serve by developing scripts for the case managers and receptionist since electronic medicals records and iris scanning was new to this community. Patient had to be educated on how their medical records were paperless and secure. We assured patients that all their information was not going to get lost or stolen. The patient flow was also changed based on the different cultures in the community. We modified some of our wording in our patient satisfaction questionnaire, educated patients on what a physical exam looks like, explained the process of referrals and taught them that they had the right to contact us 24/7 if they did felt sick. For many it was the first time that they had a health care provider touch them and wanted a follow up with them concerning everything from a referral to an ultrasound to an appointment with social services at the local WIC center or mental health center. Many did not understand why we ordered so many exams or why an appointment to the nutritionist was important. They were used to the emergency room and underground clinics where they obtain care only for the issues that they were facing at the point in time.
Jobs Summary: We created 10.95 staff ftes, in which we have Physicians, PA, Nurses, Medical assistants,Nutritionist,case managers, IT staff, facilities staff and patient support. we also retained 5.25 staff ftes including Physicians,PA, MA, X-ray personnel, management and other enabling services. (Total jobs reported: 16)
Project Status: Less Than 50% Completed
This award's data was last updated on Feb. 26, 2009. Help expand these official descriptions using the wiki below.
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